Frequently asked questions
Welcome to our FAQs (Frequently Asked Questions) page. Here you will find support information as well as technical information and the answer to other common questions.If you need help with anything else please email firstname.lastname@example.org
What is Meet Your Baby all about?
This is a virtual reality experience where your ultrasound images and videos are put into a 360 degree spherical space. It’s truly spectacular and something you don’t want to miss! This space will look like a womb and your images and videos of your child will come to life in the womb with background music. You can watch the virtual reality video on your computer, tablet or phone. For a full immersive experience you should use your phone with a VR headset. This is a whole new way of looking at and connecting with your child. And you can share it with all your friends and family. You can order a VR headset on our site along with the video.
For how long will my video last?
It lasts forever. You can even let your child watch it when he or she gets older. They will be looking at themselves as a baby in the womb!
How do I get the experience?
If you’ve got a text message from your ultrasound clinic with a link to your images, you are already in our system and we will create your VR experience after your payment. If you have your ultrasound images on your phone or your computer and want to get the unique VR experience, you just upload your images on our site (click on the order page) and after payment you will receive a link to the video file to your email address. You can then watch it on your computer, tablet or phone. For a full immersive experience where you can look around as if you were inside the womb you should use your phone with a VR headset. You can order a VR headset from our website.
How many ultrasound images can I upload?
You can upload up to 10 images or videos. We will then create the VR experience with those images and/or videos and also add a stunning animated video showing the latest developments of the baby.
Can I upload images myself even if I got the text message from my clinic with pre-chosen images?
Yes, as long as you have downloaded the images and videos you can upload them on our website and choose only the ones you like to have in the VR experience.
How does this work?
We will create a 360/VR video with your ultrasound images and videos and send it to you after payment. You can then watch it on any device. The special thing about this video is that you can look anywhere you like. When putting your phone into a VR headset you can look around and get the feeling of being inside a womb and standing face to face with your child. On the computer or on your tablet you turn the picture around by dragging the mouse, touchpad or your finger over the screen.
Do I need a VR headset in order to watch the video?
In order to experience virtual reality, you’ll need a VR headset such as the Meet Your Baby Cardboard or similar. You can order a cardboard headset from our website. However, you can still watch the video in a 360 mode, meaning you can turn the picture around in any direction you like using your mouse, touchpad or finger depending on your device.
Do I need to use headphones to watch VR videos?
No, but we recommend using them for the best experience.
What should I do if the video is blurry or doesn’t look right in the headset?
Make sure your phone is positioned flat against the viewer, with the center of the screen aligned with the center of the viewer. If you have your phone set to zoom, turn this function off in your settings. You may also want to remove your phone case for a more close fit.
Does this work with any phone?
The video file works on any newer phone. You can look at it by turning the phone around, dragging your finger on the screen or putting the phone into a VR headset and really “step into the womb”. You order the VR headset from our website.
Can I send the VR video to my friends and family?
Yes, you will get the video link by mail and you can then send it to whomever you like. You can also share it on Facebook or Instagram.
Can I get this amazing virtual reality experience wherever I live?
Yes you can. Meet Your Baby is available everywhere in the world. The VR experience costs $19.95 and the VR headset $14.95.
How can I contact you if I have any other questions?
We would love to hear your thoughts on your experience. Contact us on email@example.com